Our commitment to responsible gaming at m999k
Gaming is for entertainment — we place the highest importance on every player's protection and mental well-being. Find out how to stay safe.
Gaming is for entertainment — not addiction
m999k believes that online gaming can be a healthy and enjoyable form of entertainment when experienced within the right limits. Ensuring the safety and well-being of every player on our platform is our top priority. By gaming responsibly, you can keep gaming a joyful part of your life.
We understand that any type of gaming — whether cricket betting, slots, or live casino — can have a negative impact on personal and family life if it goes out of control. That is why m999k provides various protective tools and services for safe gaming.
Important: m999k is only for individuals aged 21 and above. Opening and using a gaming account by minors is strictly prohibited. If you know someone underage who is using the platform, please notify our support team.
Our safety features
Here is an overview of the tools and features we provide to ensure responsible gaming at m999k.
Set Deposit Limits
You can set the maximum amount you deposit per day, per week, or per month. Starting from a minimum deposit of ৳100, set a limit that fits your budget and avoid overspending.
Time-Out Break
Need a little rest? Use the time-out feature to temporarily suspend your account for 24 hours to 30 days. During this time you will not be able to log in or play games.
Self-Exclusion
If you feel gaming is becoming an addiction, you can close your account for an extended period using the self-exclusion option. Options range from 6 months to a permanent closure.
Session Reminder
It is easy to lose track of time while playing. Our session reminder feature will notify you at set intervals to let you know how long you have been playing.
Loss Limit Setting
Set a limit so you cannot continue playing after losing a certain amount. Use the loss limit to keep your financial risk under control and enjoy gaming with peace of mind.
Age Verification (21+)
You must be at least 21 years old to open an account at m999k. At the time of registration, we verify identity documents to ensure that minors cannot use the platform.
Signs of gaming addiction
If you notice any of the following signs in yourself or someone you care about, seek help immediately.
- Spending more money than your budget allows and placing larger bets to try to recover lost funds.
- Hiding your gaming activity from family or friends, or lying about it.
- Feeling restless or irritable when trying to stay away from gaming.
- Neglecting work, studies, or family responsibilities to play games all day.
- Taking on debt or spending emergency savings for gaming.
- Disrupted sleep or eating habits due to constantly thinking about gaming.
The golden rules of responsible gaming
Following these simple rules will keep gaming enjoyable at all times.
Set a Budget
Decide in advance how much you will spend per session and do not go beyond that limit.
Set a Time Limit
Decide how long you will play before you start — and stop as soon as that time is up.
Treat It as Entertainment
Gaming is not a source of income — it is entertainment. Trying to win back lost money is a dangerous habit.
Take Breaks
Do not play for long stretches at a time. Take regular breaks, spend time with family, and keep up with other hobbies.
Do Not Play Under Stress
Avoid gaming when you are angry, frustrated, or sad — it is hard to make good decisions in that state.
Self-Exclusion and Account Control
Temporary Break
If you want to take a break from gaming for a while, you can temporarily deactivate your account for 24 hours to 30 days. Once the break period is over, your account will be reactivated automatically.
Long-Term Closure
You can close your account for 6 months, 1 year, or even longer. During this period, your account cannot be unlocked under any circumstances, which provides genuine help in overcoming addiction.
Permanent Account Cancellation
If you decide you never want to play again, you can permanently cancel your account. Contact our support team — we will help you take the necessary steps.
While self-exclusion is active, our marketing emails and promotional notifications will be turned off automatically. Your account balance will be kept safe during the exclusion period and can be retrieved once it ends.
When you need help, we are here
If you feel that gaming is having a negative impact on your life or the life of someone you care about, please contact us right away. Our Bengali-speaking support team is available around the clock, 24 hours a day.
Asking for help is not a sign of weakness — it is an act of courage. Our team is ready to guide you without any judgment. All your information will be kept completely confidential.
Support Channels
24/7 live chat support in Bengali — get instant help
[email protected] — send detailed questions or requests
24 hours a day, 7 days a week (BST, UTC+6)
Your communications and information are kept completely private
Protecting minors
Only those aged 21 and above can create an account and play at m999k. We ensure this through identity document verification at the time of registration.
If you have children or teenagers in your household, please take the following steps:
Device Protection
Use a password lock on your device and keep the m999k app or browser session logged out.
Keep Your Password Secure
Do not share your m999k account login details with anyone, especially younger members of your family.
FAQ on responsible gaming
Play safe, stay happy
Experience responsible gaming with m999k. Browse our FAQ to learn more or explore our game sections directly.